We would love to hear from you! You can fill out the form below, or give us a call at 1-888-342-0102 or 250-245-0402.

Contact Information

Contact Us

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Our Address:

Please call or e-mail us to set up an appointment to try out a bike, arrange for a rental or set up a tour.

Our test centre and retail store is located at:
#1-1158 Rocky Creek Road in Ladysmith.

Should you wish to write to us, here is our mailing address (we cannot receive mail at the above address):

Citrus Cycles Ltd.
PO Box 1126
Ladysmith, BC, V9G 1A8

Our Business Hours:

Important COVID-19 Information: for your safety and to comply with WorkSafe BC requirements, we require all customers to make an appointment. Please see our COVID-19 Response for details on why this is necessary.  We have appointments available Tuesday - Saturday from 10:00 am - 5 pm.

You can schedule the following appointments on-line if you wish using the following links:

Rental Hours:

Please contact us for rental hours.

Why should I make an appointment?

We want to provide you with the best eBike experience possible.   We offer a focused, personal experience so that we have all the time we need to fully understand your goals and requirements in order to help you find the perfect eBike. 

We also want you to have the time you need to fall in love with the very best eBike for you.  By scheduling an appointment, we can offer you our full attention and we can make sure all of our eBikes are available for you to test ride.

We prefer to work with only one person at a time to give you our full attention.  If you choose not to make an appointment, please understand that you may need to wait a while if we are busy with another customer.  We’ve got a great bakery, some fantastic café’s and of course a beautiful waterfront area you can explore if you prefer not to make an appointment.